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You can reset your LUSID account password if you have forgotten it, providing you can remember your memorable question.

If you cannot remember your memorable question, then you must ask a LUSID administrator to issue you with a temporary password.

Note: If you can remember your LUSID password and just want to change it, or change your MFA settings, then follow these instructions.

To reset your password:

  1. Open the LUSID web app, click the Sign in button, enter the name of your LUSID domain, and click Continue:
  2. On the home page of your LUSID domain, click the Sign in button again and then the Need help signing in? link at the bottom:
  3. Click the Forgot password? link that appears and enter the email address you originally signed up with:
  4. Click the Reset via Email button, open your Inbox, and follow the instructions. Note your new password must conform to the following specification:
  • At least 12 characters
  • A lowercase letter
  • An uppercase letter
  • A number
  • A symbol
  • No parts of your username.