You can either:
Raise a support ticket (see below).
To help resolve the issue, the support team might then ask you to grant access to your data.
Raising a support ticket
To create a new ticket, you will need to provide a summary and brief description of the issue you are experiencing. To help our team diagnose and triage the issue, any information you can provide to help us recreate the issue will expedite the process.
Once a ticket has been created, you will be able to use it to track progress on your query or issue. You will be able to communicate any new information via the ticket, and any correspondence with our support team will be kept there for your future reference.
Once the issue has been resolved, the ticket will be closed. If you experience the same issue or are not satisfied with the outcome, you can re-open the ticket to get additional support.
To do this sign in to the LUSID web app, navigate to Help > Contact Support, and fill out the form:
You can track your support tickets by navigating to Help > Support Inbox:
