You must sign in to the LUSID web app to contact the technical support team. You can either:
Send an email
To help resolve the issue, the support team might ask you to grant access to your data.
Sending email
Navigate to Help > Contact Support and then fill in the form:
Raising a support ticket
To create a new ticket, you will need to provide a summary and brief description of the issue you are experiencing. To help our team diagnose and triage the issue, any information you can provide to help us recreate the issue will expedite the process.
Once a ticket has been created, you will be able to use it to track progress on your query or issue. You will be able to communicate any new information via the ticket, and any correspondence with our support team will be kept here for your future reference.
Once the issue has been resolved, the ticket will be closed. If you experience the same issue or are not satisfied with the outcome, you can reopen the ticket to get additional support.
Navigate to Help > Support Inbox.
Click the Add ticket button and fill out the form:
